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Terms and right of withdrawal
Site Terms
1. Identity of the owner
In compliance with the provisions of Law 34/2002 of July 11, information services and electronic commerce, www.motodesguacevferrer.es, web retail sales of spare parts from dismantling of motorcycles and mopeds, is owned by Moto Parts VFerrer SL, established in Avd. Eisner, 18 (46600) Alzira (Valencia), registered in the Commercial Register of Valencia in Volume 2.317 General 799, 4th section of the Companies Book, folio 157, 14,207 sheet entry 1 with CIF B-46550752, e-mail motodesguace@vferrer.com.
2. Conditions of Use
www.motodesguacevferrer.es is an online sales channel parts scrapping of motorcycles.
These General Conditions of Use of www.motodesguacevferrer.es, along with the general terms and conditions and / or conditions that may be established, are intended to regulate the provision of information and commercial relations Moto Parts VFerrer arise between SL and the users of the Internet sales channel.
www.motodesguacevferrer.es by browsing and / or using its services included, you. Acquires the status of user. Both the navigation and the utilization and / or the acquisition of any of the products www.motodesguacevferrer.es, suppose the user acceptance without reservations of any kind, each and every one of these Terms of use, General Conditions of recruitment if governing the acquisition of goods or the provision of services and where appropriate, to the special conditions that, if regulate the acquisition of goods or the provision of services.
The user of this website, through access and navigation through it, is forced to use under the laws of each moment and the conditions set out in these general conditions, morality and decency generally accepted and public order . The user shall answer to Moto Parts VFerrer SL, and / or against third parties for any damages that may be caused by breach of this obligation.
Access to and browsing this website implies acceptance and knowledge of legal warnings that are set forth herein. Access does not imply the establishment of any relationship between Moto Parts VFerrer SL and the user.
This legal notice may be modified in whatsoever way whenever Moto Parts VFerrer SL, deems necessary or in order to adapt to legislative changes and / or technological advances that may occur in the future.
Moto Parts VFerrer SL, may prohibit access to this website any user that improper conduct.
The user of this website must not, in any case, to remove, alter, or manipulate any protection device or security system that may be installed in it.
3. Intellectual Property
All intellectual property rights for the content of this website, its graphic design and source codes are the exclusive property of Moto Parts VFerrer SL , which are the rights of exploitation of them.
Reproduction, distribution, public communication and total or partial transformation without the express permission of Moto Parts VFerrer SL .Similarly, all trade names, trademarks or distinctive signs of any kind are protected by law is prohibited.
In any case access by third parties to www.motodesguacevferrer.es it involves some sort of waiver, transfer or total or part of the rights granted by Spanish and international legislation on intellectual property transfer.
The user agrees to use the contents diligently, correctly and legally and, in particular, is committed to not remove, ignore or manipulate the? Copyright? and other data identifying the rights of the company that owns this website or its owners included in the content as well as technical protection devices or any information mechanisms that might be included in the contents.
www.motodesguacevferrer.es registered by Moto Parts VFerrer SL domain, the domain of that company can not be used, unless expressly authorized in connection with other services that are not society in any way that may cause confusion customers or discredit it.
4.Privacy data policy
In compliance with the Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 concerning the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD) and of the previously established in the Organic Law 15/1999, of December 13, of Personal Data Protection (hereinafter LOPD), Moto Recambios VFerrer SL owner and administrator company of the web hosted under the domain www.vferrerbikestore.com, whose identification data as responsible for the treatment for this purpose are:
Owner: Motorecambios VFerrer, S.L.
Registration: Registro Mercantil de Valencia (España) tomo 2.317 general 799, sección 4ª Libro Sociedades, folio 157, hoja 14.207
Tax Identification: B-46550752
Registered Office: Avd. Joanot Martorell, 18 - 46600 - Alzira - Valencia
Informs its customers and users that any personal data you provide will be included in each automated files of personal data, created and maintained under the responsibility of Moto Recambios VFerrer S.L. for the following purposes:
a) Purchase process with receipt of data through the purchase form.
The purchase process on www.vferrerbikestore.com in relation to the processing of personal data can adapt 2 variants:
- Purchase as a registered customer, in which the customer creates a user account on the web for the management and administration of their orders.
- Purchase as an unregistered customer, in which the customer does not have an administration panel for their orders as a user on the web.
Provided data
The data necessarily provided by the client includes terms of identification, contact and package delivery location, which are part of this process; that is, email, name, surname, address, zip code, city, country, province, telephone.
The client can voluntarily enter data of a commercial nature such as the name and identification of the company to which the invoice is issued, if applicable.
Treatment and purpose
The purpose of receiving and processing this data is the course of the order placed on this website or the communication of any purely commercial aspect that affects orders previously processed and completed or in the process of completion, as well as the use of contact mechanisms established for the notification of incidents with the status of the order, availability of the requested material, follow-up of the order, contact by the transport company (for the resolution of incidents with the order delivery) or valuation of the service provided and the products supplied by the validating company.
In no case will the data provided by the user or client be transferred to third parties, physical or legal, with a different purpose to the aforementioned for a treatment or use that differs from the relationship as a customer or user established with Motorecambios VFerrer, S.L. through this web.
b) Questions about products
The user interested in asking a question about a product of our website can make it directly from the product page, the data collected here (name, email, phone - optional- and question) are only used by our commercial service to answer the question raised, this relationship ends at the moment when the question is answered. This data is not used for any other action and it’s not transferred to any third party.
c) Opinions about products
The user interested in giving his feedback about a known product can do so on the product page by filling in a form in which no personal data is stored, since it doesn’t request an email or telephone, the only fields requested are the title of the opinion, the comment to be displayed and a name or pseudonym that does not imply the need to insert a personal name. This form is only used to review the customer's opinion about a product in question.
d) General contact form
Used for the question or clarification related to any website use or operation aspect, the processing status of an order or query on a product, the only personal data collected is the email of the user who asks the question since it is the necessary mechanism to be able to answer The data requested here is only used for the sole purpose of contacting the customer to answer to the message, ending its use with it.
e) Newsletter
Only the email address of the person interested in receiving notices, communications or commercial information in relation to the products or services advertised on this website is requested, at no time will this email address be transferred to third parties outside this company for purposes other than previously exposed.
f) Request for availability of product stock
When a product is out of stock, a small form is enabled in which the user can enter their email address to be notified automatically when this product becomes available again, the email address entered is used only to send the user an automatic email about the availability of the product, when that communication occurs the data is no longer used for any other process, this email address is not transferred to any third party outside the company for purposes other than the one described above.
GUARDING AND CUSTODY OF DATA OF PERSONAL CHARACTER
Moto Recambios VFerrer S.L. guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and adopt all necessary measures to prevent alteration, loss, treatment or unauthorized use.
Customers of Moto Recambios VFerrer SL At can exercise at any time the rights of access, rectification, cancellation and opposition, communicating it to our email address info@vferrerbikestore.com or writing to Moto Recambios VFerrer S.L. with registered office at Avd. Joanot Martorell, 18 (46.600) of Alzira (VALENCIA).
We take the protection of your data very seriously, which is why we annually submit our services to an external audit to maintain quality standards and protection.
ACCESS TO DATA BY THE USER
On our website we guarantee the information and access by the interested party to your personal data, which is why we guarantee at all times:
- The right to access your personal data and the portability of the data.
- The right to rectify or suppress your personal data.
- The right to grant and withdraw your consent.
These actions can be performed directly by the user, however you can contact us at info@vferrerbikestore.com so we can help you and inform you how to exercise your rights.
In the account section you can at any time:
- View your stored connection data.
- Ask us for a file with all the information stored in the database.
- Proceed to delete your account and delete the data from our store, as long as there are no invoices issued or an order still in progress.
NAVIGATION IN SAFE AND PROTECTED ENVIRONMENT
The entire navigation environment of this website is protected under a secure SSL encryption code renewable over time, this ensures that both the receipt of data and its subsequent storage is carried out under strict security protocols that prevent its capture and subsequent fraudulent use by third parties.
5. Use and collection cookies
For navegate our website it is necessary to use cookies, small data files, used in order to improve navigation through www.vferrerbikestore.com and the service provided by Moto Recambios VFerrer S.L. but they do not store any kind of personal information related to the users, the information obtained is anonymous.
Cookies Policy.
www.vferrerbikestore.com uses cookies for its operation. Specifically, it uses cookies encompassed in the categories:
- Cookies strictly necessary (techniques). Necessary for the correct navigation of the user through the web.
- Cookies of third parties such as those used by social networks or by external supplements.
- Analytical cookies. Cookies associated with Google Analytics are used, which aim is to collect anonymous information about the navigation of users through the website in order to know statistical data of visits.
Most browsers automatically accept "cookies" but it is also possible to configure them for non-acceptance. In this case, the user will be able to browse the web, but in order to make a purchase at www.vferrerbikestore.com it will be essential that the browser accepts the so-called "session cookies", those that only exist while staying at www.vferrerbikestore.com and that disappear if the browser is closed. In the "Help" section of most browsers it is indicated how to modify the cookie settings of your browser.
6. Limitation of Liability
Use of this website is done at the risk of the user, Moto Parts VFerrer SL, is not responsible for the misuse you may make of this website.
As a result of this, users are solely responsible Moto Parts Vferrer SL, and third of the consequences that may result from:
- One use for illegal or contrary to the purposes herein, any web content, developed or not by Moto Parts VFerrer SL published or not under his name officially.
- Use contrary to the contents of this document and adversely affecting the interests or rights of others, or in any way damage, disable or impair the website or its services or impede normal enjoyment by other users.
7. Web content and links
Moto Parts Vferrer SL reports that does not guarantee:
- www.motodesguacevferrer.es access to and / or linked websites will be uninterrupted or error free
- That the content or software that users access through the web or web link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in the system or in the electronic documents and files stored in your computer system or cause other damage;
- Leveraging that information or content www.motodesguacevferrer.es or linked websites that users could perform for their own purposes.
The information contained in www.motodesguacevferrer.es should be considered by users as informational and guidance, both in relation to its purpose and its effects, which is why:
Moto Parts Vferrer SL does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconveniences for users that may arise any inaccuracy present on the web, with any questions the user can get in contact by email motodesguace@vferrer.com.
8. Refund conditions, guarantee and right of withdrawal.
- Loaded freight and other expenses incurred in the process of return will be borne by the customer, except it www.motodesguacevferrer.es error in the supply order.
- The original packaging required in good condition.
- The return of the product must be accompanied by a copy of the invoice.
- Returns period to 14 calendar days.
- The exchange or return of electrical equipment is not supported as it is by nature a bad handling by the buyer in the same (overloads, poor handling, failure to respect the polarity ...) can cause anomalies in the functioning difficult to prove outside.
Right of withdrawal
You are entitled to withdraw from this contract (purchase of goods) within 14 calendar days without giving any reason.
The withdrawal period will expire after 14 calendar days from the day you or a third party indicated USTE than the carrier, has acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify us by e-mail to his decision to seistir motodesguace@vferrer.com contract by an unequivocal statement shall indicate his name and telephone number and the reference number of your order.
To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
Effects of withdrawal
In case of withdrawal on its part, we will refund all payments received from you including delivery charges (with the exception of the additional costs resulting from the choice by its share of a mode other than the least expensive type of standard delivery delivery that ofrezacamos) without undue delay and in any event no later than 14 calendar days from the date on which the return of the merchandise is received. We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction.
These general conditions shall be interpreted under the laws in force in Spain on the subject, which will apply in everything that has not been provided herein. (Law 34/2002 of July 11, information services and electronic commerce).
These General Conditions are governed by Spanish law, in case of dispute arising out of these general conditions and to the resolution of conflicts, the parties submit, at its option, and to waive any other jurisdiction, the courts of Alzira (Valencia).
www.motodesguacevferrer.es users are aware of all the above and accept it voluntarily.
If you want to make a comment or suggestion, please send us an email to motodesguace@vferrer.com.
Payment
Payment Methods
Once you have validated all the information about your purchase (items, shipping methods, delivery address and billing) a list of options will appear so you can choose with which payment method you want to make your purchase.
www.motodesguacevferrer.es offers the following payment methods:
- PAYPAL: if you have a Paypal account, you can pay by your payment gateway integrated on our website.
- CREDIT CARD: If you choose the payment by credit/debit card, a safe payment button will appear when you accept the purchase. This way, you will access to our virtual payment gateway, which will connect securely with the TPV of our bank. Our platform integrates ESC (Electronic Safe Shopping) which, under the international protocols 'Verified by Visa' and 'MasterCard SecureCode', provides high security and payment protection.
- BANK TRANSFER: by transfering the payment to our account at Banco Sabadell No. IBAN ES95-0081-0249-27-0001301238, the order will be processed upon receipt of payment, which is usually between 24/48 depending on the issuing bank. If within 5 days from the order generation we haven't received the payment, the order shall be canceled and the parts acquired will be restocked.
www.motodesguacevferrer.es reserves the right to refuse any transaction made with a credit card. In this case we'll proceed to repay the cash on the original card. In these cases and if the client is interested in continuing with the purchase of the items requested, a bank transfer will be requested.
International Shipping
www.motodesguacevferrer.es send around the world and offers delivery methods:
International courier service, in this case the costs are based on weight and country, shipping price will be calculated automatically and the amount and transit days will see in the Shopping Cart before confirming your order.
SHIPPING AREA A
Countries: France, Germany, Belgium, Luxembourg, UK, Netherlands, Italy, Austria, Gibraltar
From 0 to 5 kg....18 euros
From 5 to 10 kg....22 euros
+ to 10 kg....25 euros
SHIPPING AREA B
Countries: Europe (excluding France, Portugal, Belgium, Netherlands, Luxembourg, Germany, Austria, Italy and the UK), Morocco and Turkey
From 0 to 5 kg....35 euros
From 5 to 10 kg....40 euros
+ to 10 kg....ask for price
SHIPPING AREA C
Countries: Canada, USA, Mexico, China, Hong Kong
From 0 to 5 kg....35 euros
From 5 to 10 kg....42 euros
+ to 10 kg....50 euros
SHIPPING AREA D
Countries: Puerto Rico, Argentina, Colombia, Chile, Venezuela, Peru, Uruguay, Costa Rica, Ecuador, Guatemala, República Dominicana, Panamá, Paraguay, Brazil, Honduras, El Salvador, Japan, Australia
From 0 to 5 kg....40 euros
From 5 to 10 kg....50 euros
+ to 10 kg....60 euros